MatrixCare | Technical/Content Writer
Coral Springs, Fla. | 2016 – 2017

As the first dedicated writer for the Life Plan Communities software, I was responsible for developing a full suite of complimentary technical and promotional content to support the Continuing Care Retirement Community (CCRC) clients.

I worked closely with the Quality Assurance, Business Analyst and Education teams and used the ticketing and documentation software to research bug fixes, new features and functionality.

Worked on the quality assurance and technical writing teams

Researched bug and enhancement details in internal CRM, Jira and Confluence
Worked with QA and BA team members to gather information needed to complete client-facing technical documentation
Authored and edited major release notes and quick reference documents on specific new features and functionality included in LPC software releases
Created, updated and managed Madcap Flare help menu topics

Collaborated with Education Department and graphic designer on software release flyers highlighting new features before and during major releases
Crafted emails alerts about reference materials
Worked with Events Manager to edit and proofread page content for conference site

Industry: Long-Term Care Continuum Software
Company Size: 251-500