MatrixCare | Technical/Content Writer
Coral Springs, Fla. | 2016 – 2017

As the first dedicated writer for the Life Plan Communities software, I was responsible for developing a full suite of complimentary technical and promotional content to support the Continuing Care Retirement Community (CCRC) clients.

I worked closely with the Quality Assurance, Business Analyst and Education teams and used the ticketing and documentation software to research bug fixes, new features and functionality.

TEAM: Quality assurance and technical writing teams


  • Researched bug and enhancement details in internal CRM, Jira and Confluence
  • Worked with QA and BA team members to gather information needed to complete client-facing technical documentation
  • Authored and edited major release notes and quick reference documents on specific new features and functionality included in LPC software releases
  • Created, updated and managed Madcap Flare help menu topics


  • Collaborated with Education Department and graphic designer on software release flyers highlighting new features before and during major releases
  • Crafted emails alerts about reference materials
  • Worked with Events Manager to edit and proofread page content for conference site

Industry: Long-Term Care Continuum Software
Company Size: 251-500